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Cancellation/Refund Policy

E-Ticket booked for Sanchar can be cancelled online and refund will be granted by the
system as per Sanchar Refund Rules, as follows:

  1. Cancellation Charges for Confirmed Tickets
    The amount deducted is based on the time of cancellation and the status of your ticket at
    the time of cancellation. Detailed explanations are given below:
    a) If a confirmed ticket is cancelled online more than forty-eight (48) hours in advance
    of the scheduled departure of the train, a minimum per passenger cancellation charges
    shall be deducted at the flat rate as below:

If passenger is not travelling on a booked ticket, he needs to cancel the ticket as per the conditions specified below;

  • Tickets booked at SANCHAR6T / authorised franchisee counters can be cancelled at any of counters on production of Original Counter tickets.
  • Tickets booked through online / mobile booking have to be cancelled through online / mobile only. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Online banking account only.
  • Registered User: Online tickets booked by Registered users need to be cancelled by the same user by logging in to his account.
  • Counter e-ticket: It is mandatory to produce Identity proof along with ticket print-out for cancellation of Counter e-ticket at the counters.
  • Tickets booked through master franchisee counters (Bangalore-One) have to be cancelled through respective master franchisee counters only.
  • Tickets booked through master franchisee websites (Mobile One and Bus India) have to be cancelled through respective master franchisee websites only.
  • Counter working hours:  0700 hrs to 2200 hrs. Counter working hours may vary from place to place.
  • Online/Mobile booking and cancellation is available 2400 hrs.
  • Cancellation of tickets is allowed till tripsheet is generated for the service in which ticket is booked or two hours before departure, whichever is earlier, as detailed below;
Ticket booked atCancellation is allowedRemarks
SANCHAR6T countersUpto two hours before service departure.No refund thereafter.
Franchisee countersTill tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.No refund thereafter.
Online and mobile bookingTill tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.If tripsheet is generated early, cancellation request will be registered.
Master franchisee counters and websitesTill tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.No refund thereafter.

Cancellation fee: Cancellation fee will be calculated on the Basic fare collected as per the following slab;

Cancellation FeeDuration (Cancellation time)Remarks
10% of the basic fareUp to 72 hours before the departure time
25% of the basic fareBetween 72 hours and up to 24 hours before departure time
50% of the basic fareBetween 24 hours and up to 2 hours before departure time
100% of the basic fare + Other feesLess than 2 hours before departure time and at/after the departure timeNO REFUND.
  • Cancellation fee will be deducted from the total collected amount.
  • Cancellation slabs (% fare refund) are based on the time of cancellation with reference to the departure time of the service at the place of boarding.
  • For cancellation of tickets, cancellation fee is calculated on the journey fare applicable.
  • Cancellation of tickets with discounts will be as per the above procedure. However, cancellation charges will be worked out on the basic fare payable by the passenger. Refund amount will be actual fare collected less cancellation fee.
  • Reservation fee is non-refundable.
  • Bridge fee, User Fee, Toll Fee, Entry Fee, etc. will be completely refunded.
  • Above conditions apply for partial cancellations also.
  • In case of partial cancellation, the seat no. of the passenger who will not travel has to be cancelled.
  • In case of partial cancellations, if number of passengers after cancellations reduces to less than four, group discount for all seats will be withdrawn.
  • In case of cancellation of onward journey ticket, discount on return journey ticket will be withdrawn.
  • Passengers are requested to keep information regarding the availability of counters at service originating places and the time at which tripsheets are generated to ensure that they get adequate time for cancellation of tickets.
  • No refund is allowed for not travelling or not cancelling a ticket.
  • For online tickets which cannot be cancelled by the user, the user needs to send email to info@Sanchar6T.org. Date and time of email will be the basis for deciding the refund slabs. Users are also requested to check the response/guidance given by AWATAR cell.
  • For guidance in advance booking/cancellations, passengers can contact through mail.

Refund claims and procedure

  • All refund claims shall be submitted by email to info@sanchar6t.com
  • Refund claims shall be submitted by passengers within 30 days from the date of journey. Claims received after 30 days will not be considered.
  • For all refund claims, passengers need to provide PNR no. or copy of ETM ticket and detail their grievance / reasons for refund claim. Additional details/documents, will have to be submitted where felt necessary to decide the claim.
  • All refund claims will be verified by operating units before deciding refunds. The refund process will be completed within 15 days from the date of receiving the claim except claims where detailed investigations are required.